Terms of service

Terms of Service

Last updated: August 19, 2026

Welcome to Royal Gen. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, or placing an order with us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General Conditions

Royal Gen reserves the right to:

  • Refuse service to anyone for any lawful reason.

  • Refuse or cancel an order where necessary.

  • Update, modify, or discontinue any part of the website or its services.

  • Change product information, prices, promotions, and availability without prior notice.

We may update these Terms of Service from time to time. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product specifications and availability may change without notice.

  • We do not guarantee that product descriptions or images will always be completely error-free.

If a product is unavailable after you place an order, we may contact you to offer an alternative solution or cancel the order.

3. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

You agree to provide accurate and complete information when placing an order.

Depending on the payment method available for your order, payment may be processed through third-party payment providers or through Cash on Delivery.

Royal Gen reserves the right to correct pricing errors and, where necessary, cancel an order affected by an obvious pricing error.

4. Orders and Order Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

We reserve the right to:

  • Accept or decline an order.

  • Limit quantities.

  • Cancel an order.

  • Request additional information before processing an order.

If we cancel an order after payment has been received, any applicable refund will be handled according to our Refund Policy and the applicable payment method.

5. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe provided at checkout or during the ordering process.

Delivery times may vary due to:

  • Courier delays.

  • Incorrect or incomplete customer information.

  • Weather or other unforeseen circumstances.

  • Public holidays.

  • Customs or regulatory requirements.

  • Other circumstances outside our reasonable control.

Royal Gen is not responsible for delays caused by circumstances beyond our reasonable control.

6. Customer Information

You agree to provide accurate and current information when placing an order, including your:

  • Full name

  • Phone number

  • Email address, where applicable

  • Shipping address

  • Other information necessary to complete your order

If incorrect information results in a failed or delayed delivery, additional delivery arrangements or charges may apply where permitted.

7. Returns and Refunds

Our 7-Day Return & Refund Policy applies to eligible purchases.

Customers may request a return within 7 days of receiving their order, subject to the conditions stated in our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase.

8. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose.

  • To violate applicable laws or regulations.

  • To attempt to gain unauthorized access to our systems.

  • To interfere with the operation or security of our website.

  • To submit false or misleading information.

  • To engage in fraudulent transactions.

  • To copy, reproduce, or misuse our website content without permission.

9. Intellectual Property

All content on the Royal Gen website, including but not limited to:

  • Logos

  • Brand names

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Other original content

may be owned by or licensed to Royal Gen and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, applications, payment providers, delivery companies, analytics tools, or other external services.

Your use of third-party services may also be subject to the terms and policies of those third parties.

Royal Gen is not responsible for the independent practices or policies of third-party providers.

11. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct such errors and update information at any time without prior notice.

12. Disclaimer

Our website and services are provided on an “as available” basis.

To the extent permitted by applicable law, Royal Gen does not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors.

  • The information provided will always be complete or current.

  • The website will be completely free from viruses or other harmful components.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Royal Gen will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

You agree to indemnify and hold Royal Gen harmless from claims, losses, liabilities, damages, costs, or expenses arising from your violation of these Terms of Service or misuse of our website or services, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the laws applicable to Royal Gen and its business operations.

Any disputes will be handled in accordance with applicable laws and the jurisdiction of the appropriate authorities.

16. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the terms governing your use of the Royal Gen website and your purchases from our store, subject to applicable law.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact Royal Gen through the contact information available on our website.

Royal Gen
Website: https://royalgen.shop/

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.