Shipping Policy

Last updated: August 19, 2026

At Royal Gen, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed after they are successfully placed and confirmed.

We aim to process orders within 1–2 business days.

During busy periods, promotions, public holidays, or unexpected circumstances, processing may take longer.

Once your order has been processed and handed over to the delivery provider, the applicable delivery timeframe begins.

2. Delivery Time

Estimated delivery times may vary depending on your location and the delivery service available.

For orders within Kuwait, the estimated delivery time is generally:

2–5 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect customer information, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If a free-shipping promotion is active, the applicable terms and conditions of that promotion will apply.

4. Cash on Delivery

Where Cash on Delivery is available, customers may pay for their order when it is delivered.

Customers are responsible for providing accurate contact and delivery information to ensure successful delivery.

5. Delivery Information

Customers must provide accurate and complete delivery information, including:

• Full name

• Active phone number

• Complete delivery address

• Any additional information required by the delivery provider

Royal Gen is not responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or unavailable customer information.

6. Delivery Attempts

The delivery provider may contact you using the phone number provided with your order.

If the customer cannot be reached or is unavailable to receive the order, additional delivery attempts may be required.

Repeated failed delivery attempts may result in the order being returned to Royal Gen.

7. Order Tracking

Where tracking is available, tracking information may be provided to the customer after the order has been shipped.

Tracking updates are provided by the applicable delivery provider and may take some time to appear after an order has been dispatched.

8. Delayed or Lost Orders

If your order appears to be delayed, please contact Royal Gen Customer Support with your order number.

We will work with the applicable delivery provider to investigate the issue.

Royal Gen is not responsible for delays caused by events or circumstances outside our reasonable control.

9. Damaged Packages

If your package appears to be damaged when delivered, please contact us as soon as possible.

Where possible, take clear photographs or videos of:

• The outer packaging.

• The shipping label.

• The damaged product.

• Any visible damage inside the package.

This information may be required to investigate the issue and determine the appropriate resolution.

10. Incorrect or Missing Items

If you receive an incorrect, damaged, defective, or incomplete order, contact us as soon as possible.

Please provide your order number and clear photographs or videos of the issue so our team can review your request.

Eligible cases may qualify for a replacement, exchange, or refund according to our 7-Day Return & Refund Policy.

11. Address Changes

If you need to change your delivery address after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has been processed or handed over to the delivery provider.

12. International Shipping

If international shipping is offered for a particular product or destination, additional shipping charges, delivery times, customs requirements, duties, or taxes may apply.

Any applicable customs duties or import charges may be the responsibility of the customer unless otherwise stated at checkout.

13. Contact Us

If you have questions about your order or delivery, please contact Royal Gen Customer Support through the contact information available on our website.

Royal Gen
Website: https://royalgen.shop/

Thank you for choosing Royal Gen.