Privacy policy

Privacy Policy

Last updated: August 19, 2026

At Royal Gen, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

When you visit or purchase from Royal Gen, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase information

  • Payment-related information

  • Device and browser information

  • IP address

  • Information you provide when contacting our customer support

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Confirm your orders and communicate with you.

  • Provide customer support.

  • Process payments and prevent fraudulent transactions.

  • Handle returns, refunds, and exchanges.

  • Improve our products, website, and shopping experience.

  • Send promotional communications where permitted and where you have provided the appropriate consent.

  • Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers.

Royal Gen does not intentionally store complete payment card details on our own systems. Payment information may be collected and processed directly by the applicable payment provider according to its own privacy and security practices.

4. Cookies and Similar Technologies

Royal Gen and our service providers may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember preferences.

  • Understand how visitors use our website.

  • Improve website performance.

  • Measure marketing and advertising effectiveness.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Shopify and related e-commerce services.

  • Payment processors.

  • Shipping and delivery companies.

  • Technology and website service providers.

  • Marketing and analytics providers, where applicable.

We only share information when reasonably necessary to provide our services, operate our business, protect our customers, or comply with legal obligations.

We do not sell your personal information as a standalone product.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Services and Links

Our website may contain links or integrations to third-party websites, applications, or services.

Royal Gen is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those services before providing them with your personal information.

8. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

  • Requesting access to information we hold about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of certain personal information.

  • Opting out of certain marketing communications.

  • Requesting information about how your personal information is used or shared.

To make a privacy-related request, please contact Royal Gen using the contact information available on our website.

9. Marketing Communications

If you receive promotional emails or other marketing communications from Royal Gen, you may unsubscribe by following the unsubscribe instructions included in the communication.

You may still receive essential communications relating to your orders, transactions, or customer service even if you opt out of promotional communications.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.

Royal Gen
Website: https://royalgen.shop/

Thank you for trusting Royal Gen with your information.